PRINCIPLE OBJECTIVE: Part-time spa execution role that provides an Estee Lauder proprietary facial experience to high value consumers in mixed department store environments aligned to the Estee Lauder Sales and Service Expectations.
ACCOUNTABILITIES: Sales & Service • Represent the Estee Lauder purpose and standards: • I AM Estee Lauder • I BUILD relationships with my customers • I ALLOW every customer to define her experience • I TEACH women how to look and feel beautiful • Deliver the Estee Lauder proprietary 30-minute facial experience with expertise, professionalism and excellence. • Ensure counter booking of minimum 8 new/loyal customers per Spa Day to maximize sales opportunity. • Lead pre-event meetings, calls with counter team to align on: Spa Event location, appointment bookings, event flow, team assignments, stock & set-up requirements. • Follow and adhere to the Spa Checklist in pre-planning, communication with counter and execution. • Utilize available tools which includes but is not limited to: Spa materials, Re-Nutriv booklets, Counter tools, education tools, event collateral, client registry cards, face charts etc., • Maintain all Spa support elements provided by New York in the best possible condition at all times. • Achieve daily sales goal as assigned by Market Lead. • Recap event dollars with supporting commentary at the close of each Spa Event to Market Lead.
Standards Image • Represent the prestige brand image at all times: o Wear professional all black attire or designer collection (where applicable) o Maintain an aspirational skincare routine and look o Wear Estee Lauder makeup of your choosing o Maintain short, clean nails o Maintain a groomed and clean overall appearance o Refrain from wearing heavy fragrance, cologne during the Spa experience
Development Brand Requirements: • If new to Estee Lauder brand, attend a new hire Beautiful Start Seminar and completion of required onboarding. • Attend a seasonal Learning Lab Training Seminar in both the Fall and Spring.
Spa Requirements: • Attend one 8-hour Re-Nutriv Spa Specialist Training. Compensation for non-event days determined by Market Lead to align with local labor laws. • Complete an approximate 15-20 minimum spa facial practice hours. • Following the successful completion of hours, receive certification by Suzanne Carr, Senior Lead Esthetician, North America. • Attend a quarterly 30-60 minute Re-Nutriv Spa Specialist check-in conference call.
General • Responsible to work agreed upon schedule provided by Market Lead/NYO. • Required to arrive to every shift on time. In the event of an emergency, please contact your Market Lead. 24 hours notice is preferred where applicable.
Invoicing • Submit out-of-pocket expenses incurred to Market Lead (when applicable). Reimbursement based on local market guidelines. • Call in hours to voice response system by the Sunday of each week worked.
ESSENTIALS: Licensed Esthetician in good standing in the state of employment. Proven sales and service experience a must. Must embody the prestige standard of Re-Nutriv in image and delivery. Able to cultivate strong relationships with retail stores, counter teams and brand executives. Must possess high level of responsibility and self-motivation to achieve sales goals and report on results. Capable of working nights and weekends.
The Estee Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, fragrance and hair care products. The guiding vision of The Estee Lauder Companies Inc. is bringing the best to everyone we touch. By the best, we mean the best products, the best people and the best ideas. These three pillars have been the hallmarks of our Company since it was founded by Mrs. Estee Lauder in 1946. They remain the foundation upon which we continue to build our success today. The more than 9,000 quality products we market under our portfolio of brands are a crucial competitive asset, delivering consumer satisfaction and performance second to none. Innovation is the driving force that propels our growth. Each year, we add more than 300 new offerings. About one third of the Company's sales come from skin care, makeup, fragrance and hair care products introduced within the past three years. As we look ahead, we believe that The Estee Lauder Companies is ideally positioned for continued growth. We will accomplish our goals by remaining focused on our key strategies, innovating new products, driving all product categories, diversifying distribution, expanding our global reach, and pursuing acquisition and licensing opportunities. Most important, our highest priority will always be our commitment to building great brands and great people. Thanks to them, The Estee Lauder Companies will remain the consumer's first choice for the very best in cosmetics.